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Complaints about services

If you have a complaint about one of our services, we will use our complaints procedure to resolve it in a confidential, fair and efficient way.

Read services complaints procedure

If you are unhappy about any of our services we want to hear from you. Please tell us about your complaint.

  • You can tell the service direct: ask to speak to the team leader or the manager, in person or by phone. They will be happy to arrange to meet you.
  • If you would rather speak to someone not involved in running the service directly, please ask a staff member for the details of the next most senior manager.

Help us do more.

Your support will help us make life better for the UK's most vulnerable children and young people.

Donate

Your donation helps make sure every child and young person has the love, support and opportunity they need to reach their potential.

Fundraise

With friends, with children, at home, at work - however you fundraise your efforts will help children in urgent need.

Volunteer

You’ll learn new skills, have fun and feel good about what you’ve done.

Campaign

You can help us campaign for changes that will make life better for vulnerable children and young people.